Refund Policy

Thank you for shopping at ChicVivo. We want to ensure that your shopping experience with us is as enjoyable as possible, which includes providing clear and transparent information regarding our refund policy. Please read the following guidelines regarding refunds and returns carefully:

Returns and Refunds Eligibility:

We accept returns and offer refunds on products that are unused, unopened, and in their original packaging.
To be eligible for a refund, you must initiate the return process within 30 days of receiving the product.
Exclusions:

Certain products, such as intimate items, swimwear, and perishable goods, are not eligible for returns and refunds due to hygiene and safety reasons. Please check the product description or contact our customer support team for further clarification before making your purchase.
Gift cards are non-refundable.
Return Process:

If you wish to return a product, please contact our customer support team within the 30-day period to initiate the return process. You can reach us via email at [insert customer support email] or through our customer support hotline [insert customer support phone number].
Please provide the following information when contacting our customer support team: order number, product details, reason for return, and any supporting documentation, such as photographs, if applicable.
Our customer support team will guide you through the return process and provide you with a return authorization number (RAN) if your return is eligible.
Please ensure that the product is securely packaged to prevent damage during transit. We recommend using a reliable shipping service with a tracking option for your return.
Refund Process:

Once we receive and inspect the returned product, we will notify you of the status of your refund.
If the returned product meets our eligibility criteria, we will initiate the refund to your original method of payment within a reasonable timeframe.
Please note that the processing time for refunds may vary depending on your payment provider and banking institution. It may take several business days for the refund to be reflected in your account.
Shipping Costs:

The original shipping costs, if applicable, are non-refundable.
If you received free shipping due to a promotion or a qualifying order amount, the actual shipping cost incurred by us for the initial delivery will be deducted from your refund.
Damaged or Defective Products:

In the event that you receive a damaged or defective product, please contact our customer support team immediately. We may request additional information or evidence, such as photographs, to assess the situation and determine the appropriate resolution.
We will work with you to either provide a replacement product or offer a refund, depending on the specific circumstances.
Please note that this refund policy applies only to purchases made directly through our website, chicvivo.com. If you have purchased our products from a third-party retailer, please refer to their respective refund policies.

If you have any further questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a satisfactory shopping experience.

Contact Info :

2996 Seltice Way
Coeur D Alene, ID 83814

[email protected]